# Com.Bot vs DoubleTick: Which WhatsApp Platform Fits Your Business

> DoubleTick is a WhatsApp CX suite from Mumbai with a mobile-first inbox and AI voice campaigns, sold on annual plans. Com.Bot is an official Meta Business Partner platform that puts WhatsApp, Instagram, Messenger, Google RCS and web chat in one inbox, with quarterly pricing and built-in commerce.

Source: https://com.bot/compare/com-bot-vs-doubletick/ | Publisher: Com.Bot (Com Bot AI Limited), Official Meta Business Partner | Updated: October 2026

## Key takeaways
- DoubleTick sells annual WhatsApp CX plans from Mumbai; Com.Bot bills quarterly with no monthly conversation cap.
- Com.Bot is an official Meta Business Partner with WhatsApp, Instagram, Messenger, RCS and web chat in one inbox.
- Com.Bot adds built-in commerce, WhatsApp payments and cart recovery; DoubleTick leans on its mobile inbox and AI voice.

## Highlights
- **Quarterly vs annual billing:** Com.Bot plans are billed every 3 months: Silver $149, Gold $349, Platinum V1 $2,500 per quarter. DoubleTick's pricing page lists Starter at $170/month billed annually ($2,039 a year).
- **Five channels in one inbox:** Com.Bot covers WhatsApp, Instagram DMs, Facebook Messenger, Google RCS and a website chat widget. DoubleTick's listed channels are WhatsApp and AI voice campaigns.
- **Commerce and payments built in:** Com.Bot includes a WhatsApp commerce store, native payment collection, order and delivery notifications, and abandoned cart recovery. DoubleTick's listed feature set centers on inbox, broadcasts, bots and analytics.
- **No free trial at DoubleTick:** DoubleTick's FAQ states there is no free trial and you book a demo. Com.Bot lets you sign up and start on a plan, with support on WhatsApp.

## Com.Bot vs DoubleTick at a glance
| Feature | Com.Bot | DoubleTick |
|---|---|---|
| Starting price | Silver $149 per quarter (about $50 a month) | Starter $170/month, billed annually at $2,039 |
| Billing cycle | Per quarter (every 3 months) | Annual plans |
| Free trial | Sign up and start on a plan | None. FAQ says book a demo |
| Channels | WhatsApp, Instagram, Messenger, Google RCS, website chat widget | WhatsApp and AI voice campaigns |
| Team inbox | Unified shared inbox with multiple agents and role-based access | Mobile-first unified inbox combining many WhatsApp numbers |
| Bot builder | Visual drag-and-drop builder with AI-powered smart chatbots | Bot Studio no-code workflow builder and automated ordering bot |
| AI agents | AI-powered smart chatbots on all plans | Agent Studio AI agents on Pro + AI and above, not on Starter |
| Broadcasts | Bulk messaging to opted-in contacts with approved templates | Bulk broadcasts with analytics and customer segments |
| Commerce | WhatsApp commerce store, products, orders, abandoned cart recovery | Not stated |
| Payments | Native payments and payment collection on WhatsApp | Not stated |
| Contacts | CRM with up to 1M to 5M contacts by plan | Not stated |
| Integrations | 1,000+ integrations, bot triggers, API calls and webhooks | Embeddable CRM SDK, number masking, roles and permissions |
| Meta relationship | Official Meta Business Partner with direct WhatsApp Business API integration | Not stated |
| Review rating | Not stated | G2 4.8/5 (117 reviews) via search summary, not read directly |

**Verdict:** Com.Bot is the better fit for most small and growing businesses, D2C brands, agencies and service businesses that want WhatsApp plus Instagram, Messenger, RCS and web chat in one inbox, with commerce, payments and cart recovery included. Its quarterly billing starts at $149 per quarter, about $50 a month, and AI chatbots are available from the entry plan. DoubleTick is a reasonable choice for sales-heavy teams that run many WhatsApp numbers, want a mobile-first inbox and need AI voice campaigns, provided annual billing and a demo-first process suit you. On both platforms, WhatsApp message charges are billed separately from the plan, so ask each vendor for current rates.

## Use cases
### 1. Order confirmation and tracking
A D2C brand confirms a prepaid order on WhatsApp and sends delivery updates on the same thread, cutting where-is-my-order tickets.
- Luma Skincare: Hi Priya, your order #4821 is confirmed. Vitamin C serum, 30 ml. Delivery in 3 to 4 days.
- Customer: Can I change the delivery address?
- Luma Skincare: Sure. Share the new address and I will update it before dispatch.

### 2. Abandoned cart recovery
A skincare brand follows up on an unfinished checkout with a marketing template, then answers questions and closes the sale in chat.
- Nivaa Organics: Hi Rahul, your cart with the Neem Face Wash is still saved. Want me to send the checkout link?
- Customer: Yes please, and is it safe for sensitive skin?
- Nivaa Organics: Yes, it is fragrance free and dermat tested. Here is your checkout link.

### 3. Appointment booking and reminder
A clinic collects bookings through a WhatsApp bot and sends a reminder the day before, which reduces no-shows.
- Sharma Dental Clinic: Hi Anita, your appointment with Dr. Sharma is booked for Tue, 11:30 AM at the Adajan clinic.
- Customer: Can we shift it to 5 PM?
- Sharma Dental Clinic: Done. Moved to Tue, 5:00 PM. You will get a reminder on Monday.

### 4. Payment collection on WhatsApp
A service business sends an invoice with a payment link on WhatsApp and confirms the receipt in the same chat.
- Brightpath Academy: Hi Mr. Iyer, the fee invoice for October is ready. You can pay by card from this link.
- Customer: Paid just now.
- Brightpath Academy: Received, thank you. Your receipt is attached and the batch starts Monday.

### 5. Instagram comment to DM sale
An apparel label turns an Instagram comment into a DM conversation and completes the order inside the same Com.Bot inbox.
- Kora Label: Hi, thanks for commenting on our linen shirt reel. Sizes S to XXL are in stock. Which size should I reserve?
- Customer: M please. Do you have it in sage?
- Kora Label: Yes, sage in M is available. Here is the order link.

### 6. RCS promo with SMS as a separate campaign
A grocery brand sends a festive offer on Google RCS with a carousel, and phones without RCS still get the message by SMS.
- Daily Basket: Diwali offer: 20% off on dry fruits and gifting hampers until Friday. Free delivery over Rs 999.
- Customer: Send the hamper options.
- Daily Basket: Here are three hampers starting at Rs 749. Tap one to order.

## Overview of Com.Bot and DoubleTick
**Short answer:** Com.Bot is an AI business communication platform owned by Com Bot AI Limited in Surat, India, founded in 2021 by Akshay Sharda, running WhatsApp Business API, Instagram DMs, Messenger, Google RCS and web chat in one place as an official Meta Business Partner. DoubleTick is a WhatsApp CX suite from Mumbai built by Apport Software Solutions, sold on annual plans for sales-heavy teams.

Com.Bot is an AI business communication platform owned and managed by Com Bot AI Limited in Surat, India. Founded in 2021 by Akshay Sharda, it runs WhatsApp Business API, Instagram DMs, Facebook Messenger, Google RCS and a website chat widget from one place. It is an official Meta Business Partner with direct WhatsApp Business API integration, and it reports 50,000+ active customers, 100+ government bodies, 500+ global partners and 100M+ messages processed a day.

DoubleTick is a WhatsApp CX suite from Mumbai, built by Apport Software Solutions Private Limited. Its one-liner describes a mobile-first unified team inbox, broadcasts and AI voice campaigns, a no-code bot and AI-agent builder, and conversation analytics, sold on annual plans. Its listed strengths suit sales-heavy teams in BFSI, real estate, education and manufacturing dealers that run many WhatsApp numbers and want a mobile-first inbox plus AI agents.


## Pricing and WhatsApp message charges
**Short answer:** Com.Bot prices per quarter: Silver $149, Gold $349 and Platinum V1 $2,500, with India pricing of Rs 10,000, Rs 23,000 and Rs 1,80,000 per quarter. DoubleTick lists Starter at $170/month billed annually at $2,039 and Pro + AI at $308/month billed annually at $3,694. On both platforms, WhatsApp message charges are billed separately from the plan.

Com.Bot prices per quarter, not per month. Silver is $149 per quarter (about $50 a month), Gold is $349 per quarter and Platinum V1 is $2,500 per quarter. India pricing is Silver Rs 10,000, Gold Rs 23,000 and Platinum V1 Rs 1,80,000 per quarter. Add-ons include extra team members, social channels or ecommerce stores at $10/month each, external actions at $10 per 5,000 and bot triggers at $10 per 25,000. Cards, UPI, PayPal, crypto and bank transfer are accepted.

DoubleTick's pricing page lists Starter at $170/month billed annually at $2,039, with 5 agents and no AI agents. Pro + AI is $308/month billed annually at $3,694, with 10 agents, up to 10 AI agents and 3,500 AI credits a month. Enterprise + AI is custom, with up to 50 AI agents and 20,000 AI credits a month. Its FAQ states there is no free trial.

On both platforms, WhatsApp message charges are billed separately from the plan and depend on message category and the recipient's country. Com.Bot customers can ask the team for current rates. DoubleTick's FAQ says the per-conversation cost varies by destination country and links to a separate conversation-cost page. Neither platform's plan price includes message charges.

- Com.Bot Silver: $149 per quarter, about $50 a month
- Com.Bot Gold: $349 per quarter, recommended plan
- Com.Bot Platinum V1: $2,500 per quarter
- DoubleTick Starter: $170/month, $2,039 billed yearly
- DoubleTick Pro + AI: $308/month, $3,694 billed yearly
- Message charges are separate on both platforms

## Channels: WhatsApp plus everything else
**Short answer:** Com.Bot runs WhatsApp Business API, Instagram DMs, Facebook Messenger, Google RCS and a website chat widget in one platform, with Instagram and Messenger automation on Meta's official APIs. DoubleTick's listed channels are WhatsApp and AI voice campaigns, with an inbox that combines many WhatsApp numbers for branch-heavy sales teams.

Com.Bot runs WhatsApp Business API, Instagram DMs, Facebook Messenger, Google RCS and a website chat widget in one platform. Instagram automation works through Meta's official messaging API for professional accounts, triggered by comments, story replies, mentions or DMs, with the 24-hour messaging window applying. Messenger automation works on Facebook Pages through the official Messenger API. Google RCS Business Messaging delivers rich, branded messages in Google Messages on supported Android phones.

DoubleTick's listed channels are WhatsApp and AI voice campaigns. Its inbox combines many WhatsApp numbers, which fits teams that operate several numbers across branches or regions. If your customers also reach you on Instagram, Messenger, RCS or your website, Com.Bot covers those channels in the same inbox rather than requiring separate tools.

- Com.Bot: WhatsApp, Instagram, Messenger, Google RCS, web chat widget
- DoubleTick: WhatsApp and AI voice campaigns
- Com.Bot Instagram and Messenger automation run on Meta's official APIs
- RCS reaches customers on supported Android phones and carriers; check reach before a campaign
- DoubleTick's multi-number inbox suits branch-heavy sales teams

## Automation, bots and AI
**Short answer:** Com.Bot includes a visual drag-and-drop bot builder, AI-powered smart chatbots and an automation builder with 1,000+ integrations, bot triggers and external actions like API calls and webhooks, with AI chatbots on all plans. DoubleTick offers Bot Studio, an ordering bot and AI agents, but its AI agents require Pro + AI or Enterprise + AI, not Starter.

Com.Bot includes a visual drag-and-drop bot builder and AI-powered smart chatbots. The automation builder connects to 1,000+ integrations and supports bot triggers plus external actions such as API calls and webhooks. Silver includes 1M bot triggers and 5,000 external actions, Gold includes 2M triggers and 10,000 external actions, and Platinum V1 includes 10M triggers and 50,000 external actions. Gold also adds bot debugging sessions.

DoubleTick offers a Bot Studio no-code workflow builder and an automated ordering bot. Agent Studio AI agents are available on Pro + AI and above, not on Starter. It also lists an AI co-pilot with reminders, magic replies and writing assist, plus conversation intelligence with chat and call summaries and QA governance. Its AI voice campaigns add retargeting by phone, which Com.Bot does not list as a channel.

For most small and growing businesses, the deciding factor is whether you want AI and automation from your entry plan. Com.Bot includes AI-powered chatbots on all plans, while DoubleTick reserves AI agents for its higher tiers.

- Com.Bot: visual bot builder, AI chatbots, 1,000+ integrations, webhooks
- Com.Bot triggers and actions scale by plan from Silver to Platinum V1
- DoubleTick: Bot Studio, ordering bot, AI co-pilot, conversation intelligence
- DoubleTick AI agents require Pro + AI or Enterprise + AI
- DoubleTick adds AI voice campaigns for retargeting

## Commerce, payments and cart recovery
**Short answer:** Com.Bot builds commerce into the platform with a WhatsApp commerce store, products, orders, abandoned cart recovery, native payments and payment collection on WhatsApp, plus order and delivery notifications, reminders and alerts. DoubleTick's listed features do not state commerce, payments or cart recovery, focusing instead on the inbox, broadcasts, bots, AI agents and analytics.

Com.Bot builds commerce into the platform. You get a WhatsApp commerce store with products, orders and abandoned cart recovery, native payments and payment collection on WhatsApp, order and delivery notifications, and reminders and alerts. Silver includes 1 commerce store and 5,000 products, orders and abandoned carts, Gold includes 10,000, and Platinum V1 includes 3 commerce stores and 20,000. A D2C brand can send a cart reminder as a marketing template, take payment in the chat and push delivery updates as utility templates.

DoubleTick's listed features do not state commerce, payments or cart recovery. Its focus is the inbox, broadcasts, bots, AI agents and analytics. If your WhatsApp channel is mainly a sales and support inbox, that may be enough. If you sell directly in chat and want recovery flows in the same tool, Com.Bot covers that without a separate commerce stack.

- Com.Bot: commerce store, products, orders, abandoned cart recovery
- Com.Bot: native payments and payment collection on WhatsApp
- Com.Bot: order and delivery notifications, reminders and alerts
- DoubleTick commerce and payments: not stated
- Cart reminders must use marketing templates, not utility

## Support, reviews and who should pick which
**Short answer:** Com.Bot support responds within 12, 6 or 2 working hours by plan, with expert help at $49 or $99 per hour, and suits businesses wanting quarterly billing, five channels in one inbox, built-in commerce and payments, and AI chatbots from the entry plan. DoubleTick suits teams running many WhatsApp numbers with AI voice campaigns and annual billing.

Com.Bot support responds within 12 working hours on Silver, 6 working hours on Gold and 2 working hours on Platinum V1. Business hours are Monday to Friday, 9:00 AM to 6:00 PM IST, with virtual support teams serving customers worldwide. Expert help is available at $49/hour for WABA, CRM and inbox topics and $99/hour for ecommerce, bots or automations. Payments are non-refundable, and you can cancel anytime with service running to the end of the billing period.

DoubleTick's G2 rating is 4.8/5 across 117 reviews via search summary, not read directly. Its listed limitations include no free trial, the highest entry price in this comparison at $170/month billed yearly, AI agents unavailable on Starter, and conversation charges hidden behind a separate country-rate link. G2 cons via search summary mention frequent account-manager changes, complex setup and AI or automation not working in some regions, and some Capterra reviews call it too expensive.

Pick DoubleTick if you run many WhatsApp numbers, want a mobile-first inbox, need AI voice campaigns and are comfortable with annual billing and a demo-first sales process. Pick Com.Bot if you want quarterly billing, five channels in one inbox, commerce and payments built in, AI chatbots from the entry plan and an official Meta Business Partner.

- Com.Bot support SLAs: 12, 6 or 2 working hours by plan
- Com.Bot expert help: $49/hour or $99/hour depending on topic
- DoubleTick: no free trial, demo required
- DoubleTick G2 4.8/5 (117 reviews) via search summary
- DoubleTick AI agents not on Starter

## A side-by-side view of the two platforms based on publicly listed plans and features.
| Factor | Com.Bot | DoubleTick |
|---|---|---|
| Billing cycle | Quarterly, from $149 per quarter | Annual plans |
| Channels in one inbox | WhatsApp, Instagram, Messenger, RCS, web chat | WhatsApp first, with voice campaigns |
| Bot building | Visual drag and drop builder with AI chatbots | Chatbot flows with AI voice |
| Commerce and payments | Store, orders, cart recovery, native payments | WhatsApp catalog and payment links |
| Meta partnership | Official Meta Business Partner | WhatsApp Business API provider |
| Best fit | Multi-channel teams that sell and support in chat | Teams that want a mobile-first WhatsApp inbox |

## How to set it up in Com.Bot
1. **Map your channels and use cases:** List every channel you answer today, such as WhatsApp, Instagram, Messenger, RCS and your website, plus whether you sell and collect payments in chat. This shows what you need in one platform.
2. **Compare plan math for your team size:** Check agent counts, contact limits, bot triggers and external actions against your volumes. Com.Bot Silver is $149 per quarter with 5 team members and 1M contacts; Gold is $349 per quarter with 10 team members.
3. **Sign up and connect your WhatsApp number:** Create your account at https://v3.com.bot/register and connect your WhatsApp Business API number. For help, message the team on WhatsApp at +91 080 6987 1810 or email sales@com.bot.
4. **Rebuild your key flows and go live:** Recreate your top bots, broadcasts and templates in the visual builder, set up your commerce store and payment collection if needed, then run a small broadcast to opted-in contacts before scaling.

## Frequently asked questions
### Is Com.Bot cheaper than DoubleTick?
On entry pricing, yes. Com.Bot Silver is $149 per quarter, about $50 a month, while DoubleTick's pricing page lists Starter at $170/month billed annually at $2,039. Both bill WhatsApp message charges separately from the plan.

### Does DoubleTick offer a free trial?
No. DoubleTick's FAQ states it does not offer a free trial and that you can book a demo. Com.Bot lets you sign up and start on a plan, with support available on WhatsApp.

### Which channels does Com.Bot support?
WhatsApp Business API, Instagram DMs, Facebook Messenger, Google RCS and a website chat widget, all managed from one platform with a unified shared team inbox.

### Does Com.Bot include commerce and payments?
Yes. Com.Bot includes a WhatsApp commerce store with products, orders and abandoned cart recovery, native payments and payment collection on WhatsApp, plus order and delivery notifications and reminders.

### Are WhatsApp message charges included in either plan?
No. On both platforms, message charges are billed separately from the plan and depend on message category and the recipient's country. Com.Bot customers can ask the team for current rates.

### Does Com.Bot have a monthly conversation cap?
No. Com.Bot does not apply a monthly conversation cap or FUP limit on its plans. Message charges still apply per delivered template message based on category and country.

### Can I use AI agents on DoubleTick's Starter plan?
No. DoubleTick's Agent Studio AI agents are available on Pro + AI and above, not on Starter. Com.Bot includes AI-powered smart chatbots across its plans.

### How do I switch from DoubleTick to Com.Bot?
Sign up at https://v3.com.bot/register, connect your WhatsApp Business API number, rebuild your key bots and templates, then run a small broadcast to opted-in contacts before scaling. For help, message +91 080 6987 1810 or email sales@com.bot.

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Com.Bot: WhatsApp Business API, Instagram, Messenger, Google RCS and SMS automation. Official Meta Business Partner. Plans from $149 per quarter. Start: https://v3.com.bot/register