# Com.Bot vs Gallabox: Pricing, Channels and Features Compared

> Gallabox is an AI-first conversation platform for WhatsApp, Instagram and web chat, billed quarterly or annually. Com.Bot is an official Meta Business Partner platform that adds Google RCS, native commerce, payments and cart recovery to WhatsApp, Instagram, Messenger and web chat in one inbox.

Source: https://com.bot/compare/com-bot-vs-gallabox/ | Publisher: Com.Bot (Com Bot AI Limited), Official Meta Business Partner | Updated: October 2026

## Key takeaways
- Gallabox covers WhatsApp, Instagram and web chat; Com.Bot adds Messenger, Google RCS, commerce and payments in one inbox.
- Both bill quarterly, but only Com.Bot publishes USD and INR plan pricing with no monthly conversation cap.
- Meta message fees are separate on both platforms; Com.Bot is an official Meta Business Partner with direct API integration.

## Highlights
- **Quarterly billing on both sides:** Com.Bot plans start at $149 per quarter (Silver). Gallabox lists its Basic plan at $150 per month on a quarterly term, so the entry cost differs by roughly three times.
- **Meta message fees handled differently:** Com.Bot bills WhatsApp message charges separately from the plan and customers can ask the team for current rates.
- **Channel coverage:** Com.Bot covers WhatsApp, Instagram, Facebook Messenger, Google RCS and a website chat widget. Gallabox covers WhatsApp, Instagram, web chat and, on Advanced, AI voice for calls.
- **Commerce and payments built in:** Com.Bot includes a WhatsApp commerce store, native payment collection and abandoned cart recovery from the Silver plan. Gallabox lists catalog and payments as features, with commerce depth not stated on its pricing page.

## Com.Bot vs Gallabox at a glance
| Feature | Com.Bot | Gallabox |
|---|---|---|
| Starting price | Silver $149 per quarter (about $50 a month) | Basic $150 per month on a quarterly term; annual $112 per month |
| Billing terms | Quarterly only, every 3 months | Quarterly or annual; no monthly option |
| Meta message charges | Billed separately from the plan; ask the team for current rates | WhatsApp message charges are billed separately by message type and country. |
| Channels | WhatsApp, Instagram, Facebook Messenger, Google RCS, website chat widget | WhatsApp, Instagram, web chat widget, voice/phone on Advanced |
| Shared team inbox | Yes, multiple agents with role-based access | Yes, shared inbox across WhatsApp, Instagram and web |
| Bot builder | Visual drag-and-drop builder, up to 30 blocks on Gold and 150 on Platinum V1 | Chatbot flows plus web and WhatsApp AI agents metered by AI credits |
| AI usage cost | AI chatbots included in the plan; no separate AI credit meter stated | Metered AI credits: 500 on Basic, 2,000 on Essential, 8,000 on Advanced; top-ups 5,000 for $18 |
| Team seats | 5 on Silver, 10 on Gold, 25 on Platinum V1; extra seats $10 per month | 3 on Basic (hard cap), 6 on Essential, 10 on Advanced; extra seats from $18 per month |
| Contacts | Up to 1M on Silver and 5M on Platinum V1 | Not stated on its pricing page |
| Commerce and payments | WhatsApp commerce store, native payments, order and delivery notifications, abandoned cart recovery | Catalog and payments listed; commerce depth not stated |
| Broadcasts | Bulk messaging to opted-in contacts with approved templates | Drip campaigns and broadcasts |
| Integrations | 1,000+ integrations, bot triggers, API calls and webhooks | Zoho, LeadSquared, HubSpot, WebEngage, CleverTap, MoEngage; Salesforce and Pipedrive on Advanced |
| Compliance and security | Official Meta Business Partner with direct WhatsApp Business API integration | SOC 2 Type II; SSO/SAML and IP whitelisting on Enterprise |
| Reviews | 50,000+ active customers, 100+ government bodies, 500+ global partners | Trustpilot 3.7/5; G2 4.6/5 (169 reviews) per search summary |

**Verdict:** Com.Bot is the stronger pick for most small and growing businesses comparing these two platforms. It covers more channels in one inbox, includes commerce, payments and cart recovery from the entry plan, and prices per quarter from $149 with AI chatbots included rather than metered. Gallabox is a fair choice for teams that specifically need AI voice or deep CRM sync with tools like Zoho and HubSpot, provided they accept metered AI credits and WhatsApp message charges billed separately from the plan. If you want one platform for WhatsApp, Instagram, Messenger, RCS and web chat with commerce built in, start with Com.Bot.

## Use cases
### 1. Order confirmation and tracking
A D2C brand sends an approved utility template the moment an order is placed, then pushes delivery updates on the same thread. Fewer where-is-my-order tickets.
- Luma Skincare: Hi Priya, your order #4821 is confirmed. 2 items, delivery by Friday.
- Customer: Can I change the delivery address?
- Luma Skincare: Sure, share the new address and we will update it before dispatch.

### 2. Abandoned cart recovery
A cart reminder goes out as a marketing template to opted-in shoppers, and the reply lands in the shared inbox for an agent to close. Recovered revenue without extra ad spend.
- Nimbus Gear: Hi Arjun, your trail backpack is still in your cart. Free shipping ends tonight.
- Customer: Is the 40L size back in stock?
- Nimbus Gear: Yes, 12 left in forest green. Want me to reserve one for you?

### 3. Appointment booking and reminders
A clinic books slots through the bot, sends a utility reminder the day before, and answers reschedule requests inside the 24-hour window. Fewer no-shows.
- Customer: Hi, I need a cleaning appointment this week.
- Sharma Dental Clinic: Dr. Sharma has Thursday 4:30 PM or Saturday 11:00 AM open. Which works?
- Customer: Thursday please.

### 4. Payment collection on WhatsApp
A coaching institute sends a payment link for an existing enrollment and confirms the receipt in the same chat. Fees collected without phone calls.
- Brightpath Academy: Hi Meera, the term 2 fee of INR 12,000 is due on 20 March. You can pay here.
- Customer: Paid just now. Please confirm.
- Brightpath Academy: Received, thank you. Your receipt is attached and the batch is confirmed.

### 5. Instagram comment to DM
A comment on a reel triggers an automated DM through Meta's official messaging API, and a human agent takes over when the buyer asks for sizes. Leads captured where they already scroll.
- Kalaa Studio: Thanks for commenting on our reel. The linen shirt comes in S to XXL. Which size do you need?
- Customer: M please. Do you ship to Pune?
- Kalaa Studio: Yes, delivery in 2 to 3 days. Shall I send the payment link?

### 6. RCS rich update with reach check
A logistics firm sends a branded RCS card with a live status button, reaching customers on supported Android phones and carriers. For the rest, the business can send a separate SMS campaign in India. One setup, wider reach.
- RapidCargo Logistics: Your shipment RC-77419 is out for delivery today between 2 and 5 PM.
- Customer: Can the driver call before arriving?
- RapidCargo Logistics: Noted, the driver will call 15 minutes ahead.

## Overview of Com.Bot and Gallabox
**Short answer:** Com.Bot is an AI business communication platform from Com Bot AI Limited, Surat, founded 2021, and an official Meta Business Partner covering WhatsApp, Instagram, Messenger, Google RCS and web chat. Gallabox is an AI-first conversation platform with shared inbox, chatbot flows, AI agents and AI voice on WhatsApp, Instagram and web chat, billed quarterly or annually.

Com.Bot is an AI business communication platform owned and managed by Com Bot AI Limited in Surat, India. It was founded in 2021 by Akshay Sharda and is an official Meta Business Partner with direct WhatsApp Business API integration. The platform covers WhatsApp, Instagram DMs, Facebook Messenger, Google RCS and a website chat widget, and it reports 50,000+ active customers, 100+ government bodies and 100M+ messages processed a day.

Gallabox is an AI-first conversation platform with a shared inbox, chatbot flows, AI agents and AI voice across WhatsApp, Instagram and web chat, billed quarterly or annually. Its pricing page lists four tiers from Basic to Enterprise, with AI usage metered through AI credits. Its CRM integrations include Zoho, LeadSquared, HubSpot, WebEngage, CleverTap and MoEngage, with Salesforce and Pipedrive on Advanced.

Both products target small and growing businesses that sell and support customers over messaging. The practical differences sit in channel coverage, how Meta message fees are handled, and how much commerce and payment functionality is included in the base plan.


## Pricing and how Meta message fees are handled
**Short answer:** Com.Bot prices per quarter: Silver $149, Gold $349 and Platinum V1 $2,500, with India pricing of ₹10,000, ₹23,000 and ₹1,80,000 per quarter. Gallabox lists monthly tiers from Basic to Advanced on a quarterly term, with AI usage metered through AI credits. On both platforms, WhatsApp message charges are billed separately from the plan.

Com.Bot prices per quarter, every 3 months. Silver is $149 per quarter, Gold is $349 per quarter and Platinum V1 is $2,500 per quarter. Silver works out to about $50 a month. India pricing is ₹10,000, ₹23,000 and ₹1,80,000 per quarter. Add-ons include extra team members, social channels and ecommerce stores at $10 per month each, plus bot trigger and external action packs.

Gallabox lists Basic at ₹2,999 / $150 / AED 549 per month on a quarterly term, Essential at ₹6,999 / $331 / AED 1,214 per month and Advanced at ₹16,999 / $632 / AED 2,319 per month. Annual billing lowers those rates. Its Basic plan is hard-capped at 3 users, and AI usage is metered separately through AI credits, so the plan price is not the total cost.

On Meta fees, the two platforms take different approaches. Com.Bot bills WhatsApp message charges separately from the plan, and customers can ask the team for current rates. Neither platform's plan price includes the underlying Meta message charges.

- Com.Bot Silver: $149 per quarter, about $50 a month, 1 WhatsApp API channel, 1M contacts, 5 team members
- Com.Bot Gold: $349 per quarter, 10 team members, bot builder up to 30 blocks, 40 messages per second
- Com.Bot Platinum V1: $2,500 per quarter, 3 WhatsApp API channels, 5M contacts, 25 team members, 100 messages per second
- Gallabox Basic: $150 per month on a quarterly term, 3 users hard cap, 500 AI credits
- Gallabox Advanced: $632 per month on a quarterly term, 10 users, 8,000 AI credits, AI voice
- Gallabox add-ons: AI credit top-ups 5,000 for $18; extra channel $20 per month

## Channels: where each platform reaches customers
**Short answer:** Com.Bot runs WhatsApp Business API, Instagram DMs, Facebook Messenger, Google RCS and a website chat widget from one platform, so teams handle every channel in a single inbox. Gallabox covers WhatsApp, Instagram and web chat, with AI voice for inbound WhatsApp and phone calls on its Advanced plan. Messenger and Google RCS are not listed among its channels.

Com.Bot runs WhatsApp Business API, Instagram DMs, Facebook Messenger, Google RCS and a website chat widget from one platform. That means a D2C brand can answer a WhatsApp order question, reply to an Instagram comment and handle a Messenger enquiry without switching tools. Google RCS adds rich branded messages with carousels and suggested reply buttons on supported Android devices.

Gallabox covers WhatsApp, Instagram and a web chat widget, with voice and phone support on its Advanced plan. Its AI Voice feature handles inbound WhatsApp and phone calls, plus outcome evaluations, which is a meaningful addition for teams that take calls. Facebook Messenger and Google RCS are not listed among its channels on the pages reviewed.

For most small businesses, WhatsApp is the primary channel and both platforms handle it well. The choice usually comes down to whether you also need Messenger and RCS in the same inbox, or whether voice AI matters more to your operation.


## Automation, bots and AI
**Short answer:** Com.Bot includes a visual drag-and-drop bot builder, AI-powered smart chatbots and an automation builder with 1,000+ integrations, bot triggers and external actions like API calls and webhooks, with triggers and actions metered by plan. Gallabox offers chatbot flows plus web and WhatsApp AI agents metered through AI credits, and AI Voice on Advanced.

Com.Bot includes a visual drag-and-drop bot builder, AI-powered smart chatbots, an automation builder with 1,000+ integrations, bot triggers and external actions such as API calls and webhooks. Gold supports bot building up to 30 blocks and Platinum V1 up to 150 blocks. Bot triggers and external actions are metered by plan, with add-on packs available at $10 per 25,000 triggers and $10 per 5,000 external actions.

Gallabox offers chatbot flows plus web and WhatsApp AI agents, with AI usage metered through AI credits. Basic includes 500 AI credits a month, Essential 2,000 and Advanced 8,000, with top-ups of 5,000 credits for $18 that roll over. Its Advanced plan adds AI Voice for inbound WhatsApp and phone calls with outcome evaluations.

The cost models differ in a way that matters at scale. Com.Bot includes AI chatbots in the plan and meters bot triggers and external actions. Gallabox meters AI usage through credits, so heavy AI use adds cost on top of the plan price. Teams that expect high AI volume should model both before deciding.

- Com.Bot: visual drag-and-drop bot builder with AI chatbots included in the plan
- Com.Bot: automation builder with 1,000+ integrations, bot triggers, API calls and webhooks
- Com.Bot: bot trigger add-ons at $10 per 25,000; external actions at $10 per 5,000
- Gallabox: chatbot flows plus web and WhatsApp AI agents metered by AI credits
- Gallabox: AI credits 500 on Basic, 2,000 on Essential, 8,000 on Advanced
- Gallabox: AI Voice for inbound WhatsApp and phone calls on Advanced

## Commerce, payments and cart recovery
**Short answer:** Com.Bot builds commerce into every plan from Silver: a WhatsApp commerce store with products, orders and abandoned cart recovery, native payments and payment collection on WhatsApp, order and delivery notifications, and reminders. Gallabox lists catalog and payments among its features, but its pricing page does not state product limits, order limits or a cart recovery workflow.

Com.Bot builds commerce into the platform from the Silver plan: a WhatsApp commerce store with products, orders and abandoned cart recovery, native payments and payment collection on WhatsApp, order and delivery notifications, and reminders and alerts. Silver supports 5,000 products, orders and abandoned carts, Gold 10,000 and Platinum V1 20,000, with 1, 1 and 3 commerce stores respectively.

Gallabox lists catalog and payments among its features. Its pricing page does not state product limits, order limits or a cart recovery workflow, so the depth of its commerce tooling is not stated in the material reviewed. Its drip campaigns and broadcasts cover re-engagement messaging.

For a D2C brand that wants to sell, collect payment and recover abandoned carts inside WhatsApp without stitching together separate tools, Com.Bot's commerce stack is the more complete of the two on the published information. A business that mainly needs conversations and CRM sync may find Gallabox sufficient.


## Support, reviews and who should pick which
**Short answer:** Com.Bot publishes support SLAs by plan: 12 working hours on Silver, 6 on Gold and 2 on Platinum V1, with expert help at $49 or $99 per hour. Gallabox carries a Trustpilot rating of 3.7/5 and a G2 rating of 4.6/5 across 169 reviews. Pick Com.Bot for Messenger, RCS, commerce and included AI chatbots; pick Gallabox for AI voice and CRM sync.

Com.Bot publishes support SLAs by plan: 12 working hours on Silver, 6 working hours on Gold and 2 working hours on Platinum V1. Gold also includes 3 bot debugging sessions. Expert help is available at $49 per hour for WABA, CRM and inbox work and $99 per hour for ecommerce, bots and automations. Business hours are Monday to Friday, 9:00 AM to 6:00 PM IST, with virtual support teams serving customers worldwide.

Gallabox carries a Trustpilot rating of 3.7/5 and a G2 rating of 4.6/5 across 169 reviews per search summary. G2 cons noted in that summary include limited reporting, a less polished mobile app, unclear API and add-on pricing, and slow support for some users. Its pricing FAQ notes that annual plans are not refunded mid-term.

Com.Bot fits businesses that want WhatsApp, Instagram, Messenger, RCS and web chat in one inbox with commerce, payments and cart recovery included, quarterly billing from $149, and no monthly conversation cap. Gallabox fits Indian and Middle East sales and support teams that want AI agents, AI voice and CRM sync, and are comfortable with metered AI credits and WhatsApp message charges billed separately from the plan.

- Pick Com.Bot if you need Messenger and Google RCS alongside WhatsApp, Instagram and web chat
- Pick Com.Bot if built-in commerce, native payments and cart recovery matter to your revenue
- Pick Com.Bot if you want AI chatbots included in the plan rather than metered credits
- Pick Gallabox if AI voice for inbound calls is a priority for your support team
- Pick Gallabox if you rely on Zoho, LeadSquared, HubSpot, WebEngage, CleverTap or MoEngage sync
- Pick Gallabox if you are comfortable with AI credits and WhatsApp message charges billed separately from the plan

## How Com.Bot and Gallabox compare on pricing, channels and core capabilities, based on publicly listed plans and platform facts. Message charges are billed separately by Meta on both platforms.
| Factor | Com.Bot | Gallabox |
|---|---|---|
| Billing cycle | Quarterly only, USD and INR plans | Quarterly or annual |
| Channels | WhatsApp, Instagram, Messenger, Google RCS, web chat | WhatsApp, Instagram, web chat |
| Meta message fees | Billed separately, rates on request; no monthly conversation cap | Billed separately, rates on request |
| Commerce and payments | Native payments, store, orders, cart recovery | Commerce features via integrations |
| Meta partnership | Official Meta Business Partner, direct WhatsApp API | WhatsApp Business API provider |
| Best fit | Brands wanting one inbox plus RCS, commerce and payments | Teams focused on WhatsApp, Instagram and web chat |

## How to set it up in Com.Bot
1. **Create your Com.Bot account:** Sign up at https://v3.com.bot/register and pick the plan that matches your channel and contact needs. Silver starts at $149 per quarter.
2. **Connect your WhatsApp Business API number:** Com.Bot is an official Meta Business Partner with direct WhatsApp Business API integration, so the team helps you connect your number and complete Meta verification.
3. **Rebuild your bots and automations:** Recreate your Gallabox chatbot flows in the visual drag-and-drop bot builder, then set up triggers, API calls and webhooks in the automation builder.
4. **Move contacts and go live:** Import your opted-in contacts into the CRM, set up your commerce store and broadcasts, and message the team on WhatsApp at +91 080 6987 1810 for help with the switch.

## Frequently asked questions
### How much does Com.Bot cost compared to Gallabox?
Com.Bot Silver is $149 per quarter, which works out to about $50 a month, with Gold at $349 per quarter and Platinum V1 at $2,500 per quarter. Gallabox lists Basic at $150 per month on a quarterly term, Essential at $331 per month and Advanced at $632 per month, with lower rates on annual billing.

### How are WhatsApp message charges billed on Com.Bot?
Com.Bot bills WhatsApp message charges separately from the plan, and customers can ask the team for current rates.

### Which channels does Com.Bot support that Gallabox does not?
Com.Bot supports WhatsApp, Instagram, Facebook Messenger, Google RCS and a website chat widget. Gallabox covers WhatsApp, Instagram and web chat, with voice and phone support on its Advanced plan. Messenger and Google RCS are not listed among Gallabox's channels.

### Is there a monthly conversation cap on Com.Bot plans?
No. Com.Bot plans have no monthly conversation cap and no FUP limit. Message charges are billed separately based on message category and the recipient's country.

### Does Com.Bot include commerce and payments?
Yes. Com.Bot includes a WhatsApp commerce store with products, orders and abandoned cart recovery, native payments and payment collection on WhatsApp, order and delivery notifications, and reminders and alerts. Silver supports 5,000 products, orders and abandoned carts.

### How does AI usage get charged on each platform?
Com.Bot includes AI-powered smart chatbots in the plan and meters bot triggers and external actions, with add-on packs at $10 per 25,000 triggers and $10 per 5,000 external actions. Gallabox meters AI usage through AI credits: 500 on Basic, 2,000 on Essential and 8,000 on Advanced, with 5,000-credit top-ups for $18.

### What support does Com.Bot offer?
Support SLAs are 12 working hours on Silver, 6 working hours on Gold and 2 working hours on Platinum V1. Gold includes 3 bot debugging sessions. Expert help is $49 per hour for WABA, CRM and inbox work and $99 per hour for ecommerce, bots and automations. Business hours are Monday to Friday, 9:00 AM to 6:00 PM IST.

### How do I switch from Gallabox to Com.Bot?
Sign up at https://v3.com.bot/register, connect your WhatsApp Business API number with help from the Com.Bot team, rebuild your chatbot flows in the visual bot builder, import your opted-in contacts, and message +91 080 6987 1810 on WhatsApp for migration support.

---
Com.Bot: WhatsApp Business API, Instagram, Messenger, Google RCS and SMS automation. Official Meta Business Partner. Plans from $149 per quarter. Start: https://v3.com.bot/register