Com.Bot vs DoubleTick: Which WhatsApp Platform Fits Your Business

The complete guide

Com.Bot vs DoubleTick: Which WhatsApp Platform Fits Your Business: everything you need to know

Overview of Com.Bot and DoubleTick

Short answer: Com.Bot is an AI business communication platform owned by Com Bot AI Limited in Surat, India, founded in 2021 by Akshay Sharda, running WhatsApp Business API, Instagram DMs, Messenger, Google RCS and web chat in one place as an official Meta Business Partner. DoubleTick is a WhatsApp CX suite from Mumbai built by Apport Software Solutions, sold on annual plans for sales-heavy teams.

Com.Bot is an AI business communication platform owned and managed by Com Bot AI Limited in Surat, India. Founded in 2021 by Akshay Sharda, it runs WhatsApp Business API, Instagram DMs, Facebook Messenger, Google RCS and a website chat widget from one place. It is an official Meta Business Partner with direct WhatsApp Business API integration, and it reports 50,000+ active customers, 100+ government bodies, 500+ global partners and 100M+ messages processed a day.

DoubleTick is a WhatsApp CX suite from Mumbai, built by Apport Software Solutions Private Limited. Its one-liner describes a mobile-first unified team inbox, broadcasts and AI voice campaigns, a no-code bot and AI-agent builder, and conversation analytics, sold on annual plans. Its listed strengths suit sales-heavy teams in BFSI, real estate, education and manufacturing dealers that run many WhatsApp numbers and want a mobile-first inbox plus AI agents.

Pricing and WhatsApp message charges

Short answer: Com.Bot prices per quarter: Silver $149, Gold $349 and Platinum V1 $2,500, with India pricing of Rs 10,000, Rs 23,000 and Rs 1,80,000 per quarter. DoubleTick lists Starter at $170/month billed annually at $2,039 and Pro + AI at $308/month billed annually at $3,694. On both platforms, WhatsApp message charges are billed separately from the plan.

Com.Bot prices per quarter, not per month. Silver is $149 per quarter (about $50 a month), Gold is $349 per quarter and Platinum V1 is $2,500 per quarter. India pricing is Silver Rs 10,000, Gold Rs 23,000 and Platinum V1 Rs 1,80,000 per quarter. Add-ons include extra team members, social channels or ecommerce stores at $10/month each, external actions at $10 per 5,000 and bot triggers at $10 per 25,000. Cards, UPI, PayPal, crypto and bank transfer are accepted.

DoubleTick's pricing page lists Starter at $170/month billed annually at $2,039, with 5 agents and no AI agents. Pro + AI is $308/month billed annually at $3,694, with 10 agents, up to 10 AI agents and 3,500 AI credits a month. Enterprise + AI is custom, with up to 50 AI agents and 20,000 AI credits a month. Its FAQ states there is no free trial.

On both platforms, WhatsApp message charges are billed separately from the plan and depend on message category and the recipient's country. Com.Bot customers can ask the team for current rates. DoubleTick's FAQ says the per-conversation cost varies by destination country and links to a separate conversation-cost page. Neither platform's plan price includes message charges.

• Com.Bot Silver: $149 per quarter, about $50 a month
• Com.Bot Gold: $349 per quarter, recommended plan
• Com.Bot Platinum V1: $2,500 per quarter
• DoubleTick Starter: $170/month, $2,039 billed yearly
• DoubleTick Pro + AI: $308/month, $3,694 billed yearly
• Message charges are separate on both platforms

Channels: WhatsApp plus everything else

Short answer: Com.Bot runs WhatsApp Business API, Instagram DMs, Facebook Messenger, Google RCS and a website chat widget in one platform, with Instagram and Messenger automation on Meta's official APIs. DoubleTick's listed channels are WhatsApp and AI voice campaigns, with an inbox that combines many WhatsApp numbers for branch-heavy sales teams.

Com.Bot runs WhatsApp Business API, Instagram DMs, Facebook Messenger, Google RCS and a website chat widget in one platform. Instagram automation works through Meta's official messaging API for professional accounts, triggered by comments, story replies, mentions or DMs, with the 24-hour messaging window applying. Messenger automation works on Facebook Pages through the official Messenger API. Google RCS Business Messaging delivers rich, branded messages in Google Messages on supported Android phones.

DoubleTick's listed channels are WhatsApp and AI voice campaigns. Its inbox combines many WhatsApp numbers, which fits teams that operate several numbers across branches or regions. If your customers also reach you on Instagram, Messenger, RCS or your website, Com.Bot covers those channels in the same inbox rather than requiring separate tools.

• Com.Bot: WhatsApp, Instagram, Messenger, Google RCS, web chat widget
• DoubleTick: WhatsApp and AI voice campaigns
• Com.Bot Instagram and Messenger automation run on Meta's official APIs
• RCS reaches customers on supported Android phones and carriers; check reach before a campaign
• DoubleTick's multi-number inbox suits branch-heavy sales teams

Automation, bots and AI

Short answer: Com.Bot includes a visual drag-and-drop bot builder, AI-powered smart chatbots and an automation builder with 1,000+ integrations, bot triggers and external actions like API calls and webhooks, with AI chatbots on all plans. DoubleTick offers Bot Studio, an ordering bot and AI agents, but its AI agents require Pro + AI or Enterprise + AI, not Starter.

Com.Bot includes a visual drag-and-drop bot builder and AI-powered smart chatbots. The automation builder connects to 1,000+ integrations and supports bot triggers plus external actions such as API calls and webhooks. Silver includes 1M bot triggers and 5,000 external actions, Gold includes 2M triggers and 10,000 external actions, and Platinum V1 includes 10M triggers and 50,000 external actions. Gold also adds bot debugging sessions.

DoubleTick offers a Bot Studio no-code workflow builder and an automated ordering bot. Agent Studio AI agents are available on Pro + AI and above, not on Starter. It also lists an AI co-pilot with reminders, magic replies and writing assist, plus conversation intelligence with chat and call summaries and QA governance. Its AI voice campaigns add retargeting by phone, which Com.Bot does not list as a channel.

For most small and growing businesses, the deciding factor is whether you want AI and automation from your entry plan. Com.Bot includes AI-powered chatbots on all plans, while DoubleTick reserves AI agents for its higher tiers.

• Com.Bot: visual bot builder, AI chatbots, 1,000+ integrations, webhooks
• Com.Bot triggers and actions scale by plan from Silver to Platinum V1
• DoubleTick: Bot Studio, ordering bot, AI co-pilot, conversation intelligence
• DoubleTick AI agents require Pro + AI or Enterprise + AI
• DoubleTick adds AI voice campaigns for retargeting

Commerce, payments and cart recovery

Short answer: Com.Bot builds commerce into the platform with a WhatsApp commerce store, products, orders, abandoned cart recovery, native payments and payment collection on WhatsApp, plus order and delivery notifications, reminders and alerts. DoubleTick's listed features do not state commerce, payments or cart recovery, focusing instead on the inbox, broadcasts, bots, AI agents and analytics.

Com.Bot builds commerce into the platform. You get a WhatsApp commerce store with products, orders and abandoned cart recovery, native payments and payment collection on WhatsApp, order and delivery notifications, and reminders and alerts. Silver includes 1 commerce store and 5,000 products, orders and abandoned carts, Gold includes 10,000, and Platinum V1 includes 3 commerce stores and 20,000. A D2C brand can send a cart reminder as a marketing template, take payment in the chat and push delivery updates as utility templates.

DoubleTick's listed features do not state commerce, payments or cart recovery. Its focus is the inbox, broadcasts, bots, AI agents and analytics. If your WhatsApp channel is mainly a sales and support inbox, that may be enough. If you sell directly in chat and want recovery flows in the same tool, Com.Bot covers that without a separate commerce stack.

• Com.Bot: commerce store, products, orders, abandoned cart recovery
• Com.Bot: native payments and payment collection on WhatsApp
• Com.Bot: order and delivery notifications, reminders and alerts
• DoubleTick commerce and payments: not stated
• Cart reminders must use marketing templates, not utility

Support, reviews and who should pick which

Short answer: Com.Bot support responds within 12, 6 or 2 working hours by plan, with expert help at $49 or $99 per hour, and suits businesses wanting quarterly billing, five channels in one inbox, built-in commerce and payments, and AI chatbots from the entry plan. DoubleTick suits teams running many WhatsApp numbers with AI voice campaigns and annual billing.

Com.Bot support responds within 12 working hours on Silver, 6 working hours on Gold and 2 working hours on Platinum V1. Business hours are Monday to Friday, 9:00 AM to 6:00 PM IST, with virtual support teams serving customers worldwide. Expert help is available at $49/hour for WABA, CRM and inbox topics and $99/hour for ecommerce, bots or automations. Payments are non-refundable, and you can cancel anytime with service running to the end of the billing period.

DoubleTick's G2 rating is 4.8/5 across 117 reviews via search summary, not read directly. Its listed limitations include no free trial, the highest entry price in this comparison at $170/month billed yearly, AI agents unavailable on Starter, and conversation charges hidden behind a separate country-rate link. G2 cons via search summary mention frequent account-manager changes, complex setup and AI or automation not working in some regions, and some Capterra reviews call it too expensive.

Pick DoubleTick if you run many WhatsApp numbers, want a mobile-first inbox, need AI voice campaigns and are comfortable with annual billing and a demo-first sales process. Pick Com.Bot if you want quarterly billing, five channels in one inbox, commerce and payments built in, AI chatbots from the entry plan and an official Meta Business Partner.

• Com.Bot support SLAs: 12, 6 or 2 working hours by plan
• Com.Bot expert help: $49/hour or $99/hour depending on topic
• DoubleTick: no free trial, demo required
• DoubleTick G2 4.8/5 (117 reviews) via search summary
• DoubleTick AI agents not on Starter

Frequently asked questions