Com.Bot vs respond.io: Which Messaging Platform Fits Your Business
Com.Bot and respond.io both put WhatsApp, Instagram and Messenger into one team inbox, but they price and package things differently. This page compares the two on channels, automation, commerce, support and total cost so you can pick the right one.
⚡ Powered by the official WhatsApp Business API · Official Meta Business Partner
Com.Bot vs respond.io at a glance
| Feature | Com.Bot | respond.io |
|---|---|---|
| Starting price | Silver $149 per quarter (about $50 a month) | Starter $79 per month |
| Billing cycle | Quarterly (every 3 months) | Monthly, with 20% off if billed annually |
| Recommended plan | Gold $349 per quarter, 10 team members | Growth $159 per month, 10 users |
| Top self-serve plan | Platinum V1 $2,500 per quarter, 3 WhatsApp API channels, 25 team members | Advanced $279 per month, 10 users |
| WhatsApp Business API | Direct integration as an Official Meta Business Partner | WhatsApp chats and calls supported |
| Other channels | Instagram DMs, Facebook Messenger, Google RCS, website chat widget | Instagram, Facebook Messenger, Messenger Calls, TikTok, VoIP, email |
| Team inbox | Unified shared inbox with multiple agents and role-based access | Omnichannel team inbox with chats, calls and email in one thread |
| Bot builder and AI | Visual drag-and-drop bot builder and AI-powered smart chatbots on all plans | AI Agents that respond, route and perform tasks; listed as a Growth-plan feature |
| Broadcasts | Bulk messaging to opted-in contacts with approved templates | Broadcasts listed as a Growth-plan feature |
| Commerce and payments | WhatsApp commerce store, native payments, payment collection, abandoned cart recovery | Not stated |
| Contacts included | 1M contacts on Silver, up to 5M on Platinum V1 | Starter unlimited monthly active contacts; Growth and Advanced start at 1,000 MAC |
| Contact overage | Not stated | $12 per 100 MAC on Growth, $15 per 100 MAC on Advanced |
| WhatsApp message charges | Billed separately from the plan; ask the team for current rates | Pricing page states WhatsApp fees are not included in any subscription and are charged by Meta based on usage |
| Free trial | Not stated | 7 days with Growth features, 5 users and 1,000 MAC |
Our verdict
Com.Bot is the stronger fit for small and growing businesses, D2C brands, agencies and service businesses that run on WhatsApp and want automation, commerce and payments included from the entry plan. Its quarterly pricing starts at $149 (about $50 a month), it has no monthly conversation cap, and it is an Official Meta Business Partner with direct WhatsApp Business API integration. respond.io is a fair choice for mid-size B2C teams that need voice, TikTok and email alongside messaging and can absorb monthly active contact overages. For most teams comparing the two on total cost and time to launch, Com.Bot is the recommended pick.
Competitor details were checked on respond.io's own website in October 2026: respond.io/pricing, respond.io, respond.io/faqs/what-are-respondio-common-pros-cons, g2.com/products/respond-io/reviews. Prices change, so check their site before you decide.
Com.Bot vs respond.io use cases
Real conversations you can launch on Com.Bot this week.
Cart recovery on WhatsApp
A D2C brand recovers abandoned carts with automated WhatsApp reminders and native payment collection, turning lost checkouts into paid orders.
Order updates for a bakery
A bakery sends automated order confirmations and delivery alerts on WhatsApp, cutting inbound status calls and keeping customers informed.
Appointment booking for a clinic
A clinic uses a WhatsApp bot to book appointments and send reminders, reducing no-shows and freeing front-desk staff.
Course enquiry for an academy
A coaching institute captures leads from Instagram DMs and WhatsApp, answers fee questions and books demo classes automatically.
Payment collection for services
A home services business sends payment links on WhatsApp after a job, collecting faster without follow-up calls.
Broadcast for a clothing store
A clothing store sends an approved marketing template to opted-in contacts about a weekend sale, driving footfall and online orders.
How to set it up in Com.Bot
- 1Compare your current usage
Note your monthly active contacts, channels and automation needs on respond.io. Check which features sit in your current plan versus a higher tier.
- 2Create your Com.Bot account
Sign up at https://v3.com.bot/register and pick Silver, Gold or Platinum V1 based on contacts, team members and channels.
- 3Connect your channels
Link your WhatsApp Business API number, Instagram, Facebook Messenger, Google RCS and website chat widget. Ask the team for current WhatsApp message rates.
- 4Rebuild bots and flows
Recreate your key journeys in the visual bot builder, set up broadcasts, commerce and payments, then run both tools in parallel before you switch off respond.io.
The complete guide
Com.Bot vs respond.io: Which Messaging Platform Fits Your Business: everything you need to know
- Both platforms unify WhatsApp, Instagram and Messenger in one team inbox, but Com.Bot adds built-in commerce, payments and cart recovery.
- Com.Bot plans are billed quarterly from $149 with no monthly conversation cap; message charges are billed separately.
- Com.Bot is an official Meta Business Partner with 50,000+ customers and support SLAs by plan.
Overview: Com.Bot and respond.io
Short answer: Com.Bot is an AI business communication platform owned by Com Bot AI Limited in Surat, India, connecting WhatsApp Business API, Instagram DMs, Facebook Messenger, Google RCS and a website chat widget in one shared inbox. Founded in 2021, it is an Official Meta Business Partner serving 50,000+ active customers across 50+ countries. respond.io is a Kuala Lumpur based conversation platform for mid-size B2C teams.
Com.Bot is an AI business communication platform owned and managed by Com Bot AI Limited in Surat, India. It connects WhatsApp Business API, Instagram DMs, Facebook Messenger, Google RCS and a website chat widget in one shared inbox. Founded in 2021 by Akshay Sharda, it is an Official Meta Business Partner with direct WhatsApp Business API integration and serves 50,000+ active customers, including 100+ government bodies, across 50+ countries.
respond.io is an AI-powered customer conversation platform based in Kuala Lumpur, Malaysia. It puts WhatsApp, Instagram, Messenger, TikTok, calls and email in one team inbox for B2C businesses. Its pricing page lists four plans: Starter at $79 per month, Growth at $159, Advanced at $279 and a custom Enterprise tier. It positions itself for mid-size B2C teams running high-volume, multi-channel sales and support.
| Factor | Com.Bot | respond.io |
|---|---|---|
| Channels | WhatsApp, Instagram, Messenger, Google RCS, web chat | WhatsApp, Instagram, Messenger, web chat |
| Pricing | Quarterly plans from $149; no monthly conversation cap | Monthly subscription; check current plans |
| Commerce | Built-in store, payments, cart recovery on WhatsApp | Commerce via integrations |
| Automation | Visual bot builder, AI chatbots, 1,000+ integrations | Workflow builder and AI |
| Support | SLAs by plan, 12 to 2 working hours | Support tiers vary by plan |
A side-by-side comparison of Com.Bot and respond.io on key buying factors.
Pricing and WhatsApp message charges
Short answer: Com.Bot prices per quarter: Silver $149, Gold $349 and Platinum V1 $2,500, with India pricing at ₹10,000, ₹23,000 and ₹1,80,000 per quarter. respond.io bills monthly at $79, $159 and $279. Both bill WhatsApp message charges separately from the plan, and Com.Bot has no monthly conversation cap. Com.Bot does not publish per-message rates, so customers can ask the team for current rates.
Com.Bot prices per quarter, not per month. Silver is $149 per quarter (about $50 a month), Gold is $349 per quarter and Platinum V1 is $2,500 per quarter. India pricing is ₹10,000, ₹23,000 and ₹1,80,000 per quarter. Add-ons include extra team members, social channels or ecommerce stores at $10 per month each, plus expert help at $49 or $99 per hour depending on the topic.
respond.io bills monthly. Its pricing page lists Starter at $79, Growth at $159 and Advanced at $279 per month, with 20% off if billed annually. Growth and Advanced include 10 users and start with 1,000 monthly active contacts, with overage at $12 to $15 per 100 MAC. Its pricing page states WhatsApp fees are not included in any subscription and are charged by Meta based on usage.
Both platforms bill WhatsApp message charges separately from the plan. Com.Bot does not publish per-message rates; customers can ask the team for current rates. There is no monthly conversation cap on Com.Bot plans.
Channels and the shared inbox
Short answer: Com.Bot covers WhatsApp Business API, Instagram DMs, Facebook Messenger, Google RCS and a website chat widget in one shared inbox with multiple agents and role-based access. respond.io supports WhatsApp chats and calls, Instagram, Messenger, TikTok, VoIP and email in one thread. If WhatsApp, Instagram, Messenger, RCS and web chat cover your demand, Com.Bot keeps everything in one place.
Com.Bot covers WhatsApp Business API, Instagram DMs, Facebook Messenger, Google RCS and a website chat widget in one platform. Teams work from a unified shared inbox with multiple agents and role-based access. Google RCS adds rich messages with a branded sender, images, carousels and suggested reply buttons in the default messaging app on supported Android phones.
respond.io supports WhatsApp chats and calls, Instagram, Facebook Messenger, Messenger Calls, TikTok, VoIP and email, with chats, calls and email in one thread. That is a wider set of voice and social channels, and it may suit teams that handle phone calls or TikTok conversations alongside messaging.
For most small and growing businesses, the deciding factor is where customers actually message. If WhatsApp, Instagram, Messenger, RCS and web chat cover your demand, Com.Bot keeps everything in one place without adding voice or TikTok tooling you may not use.
Automation, bots and AI
Short answer: Com.Bot includes a visual drag-and-drop bot builder and AI-powered smart chatbots on every plan, with 1,000+ integrations, bot triggers and external actions like API calls and webhooks. Silver includes 1M bot triggers and 5,000 external actions. respond.io lists broadcasts, workflows and AI agents as Growth-plan features, so its real automation entry point is $159 per month rather than the $79 Starter plan.
Com.Bot includes a visual drag-and-drop bot builder and AI-powered smart chatbots on every plan. The automation builder offers 1,000+ integrations, bot triggers and external actions such as API calls and webhooks. Silver includes 1M bot triggers and 5,000 external actions, Gold includes 2M triggers and 10,000 external actions, and Platinum V1 includes 10M triggers and 50,000 external actions.
respond.io offers AI Agents that respond, route and perform tasks, plus workflow automation for booking and product recommendations. Its pricing page lists broadcasts, workflows and AI agents as Growth-plan features, so the real automation entry point is $159 per month rather than the $79 Starter plan.
If automation is central to your operation, compare what each entry plan actually includes. Com.Bot puts the bot builder and AI chatbots in the base plan. respond.io asks you to move up a tier before broadcasts, workflows and AI agents become available.
Commerce, payments and cart recovery
Short answer: Com.Bot includes a WhatsApp commerce store with products, orders and abandoned cart recovery, plus native payments and payment collection on WhatsApp, order and delivery notifications, and a contacts CRM scaling from 1M to 5M contacts by plan. respond.io focuses on conversations, native lead management and CRM integrations, and its listed features do not include a commerce store, native payments or cart recovery.
Com.Bot includes a WhatsApp commerce store with products, orders and abandoned cart recovery, plus native payments and payment collection on WhatsApp. It also handles order and delivery notifications, reminders and alerts, and a contacts CRM that scales from 1M to 5M contacts by plan. Silver includes 5,000 products, orders and abandoned carts, Gold 10,000 and Platinum V1 20,000.
respond.io focuses on conversations, native lead management and CRM integrations. Its listed features do not include a commerce store, native payments or cart recovery, so its commerce capability is not stated on the facts available.
For D2C brands and service businesses that sell directly in chat, Com.Bot covers the full loop: browse, pay, confirm, ship and recover abandoned carts. If you only need to talk to leads and push them into an existing ecommerce or CRM stack, respond.io's integration-led approach may be enough.
Support, reviews and who should pick which
Short answer: Com.Bot support responds within 12 working hours on Silver, 6 on Gold and 2 on Platinum V1, Monday to Friday 9:00 AM to 6:00 PM IST, with virtual teams serving customers worldwide. Pick Com.Bot for WhatsApp-first communication with commerce, payments and automation from the entry plan. Pick respond.io if you need voice, TikTok and email in one inbox.
Com.Bot support responds within 12 working hours on Silver, 6 working hours on Gold and 2 working hours on Platinum V1, with Gold also including 3 bot debugging sessions. Business hours are Monday to Friday, 9:00 AM to 6:00 PM IST, and virtual support teams serve customers worldwide. Payments are non-refundable, and you can cancel anytime with service running to the end of the billing period.
respond.io holds a G2 rating of 4.8/5 from 470 reviews and a Capterra rating of 4.6/5 from 52 reviews, as quoted on its own FAQ and G2 search listing. Its own FAQ concedes a steep learning curve, notes that pricing favors scale, and says starter plans may be cost-inefficient under about 500 conversations per month. G2 review summaries cite cost for growing businesses and occasional unsent-message issues.
Choose Com.Bot if you want WhatsApp-first communication with commerce, payments and automation included from the entry plan, quarterly billing and no monthly conversation cap. Choose respond.io if you need voice, TikTok and email in the same inbox and your volume justifies its monthly active contact pricing.
Frequently asked questions
How much does Com.Bot cost compared to respond.io?
Com.Bot is billed per quarter: Silver $149, Gold $349 and Platinum V1 $2,500. Silver works out to about $50 a month. respond.io bills monthly: Starter $79, Growth $159 and Advanced $279, with 20% off if billed annually.
Are WhatsApp message charges included in either plan?
No. Com.Bot bills WhatsApp message charges separately from the plan, and customers can ask the team for current rates. respond.io's pricing page states WhatsApp fees are not included in any subscription and are charged by Meta based on usage.
Does Com.Bot have a monthly conversation cap?
No. Com.Bot plans do not have a monthly conversation cap. Contacts included range from 1M on Silver to 5M on Platinum V1.
Which platform includes automation on the entry plan?
Com.Bot includes the visual bot builder, AI chatbots and the automation builder on every plan. respond.io lists broadcasts, workflows and AI agents as Growth-plan features, so its automation entry point is $159 per month.
Does Com.Bot support Instagram, Messenger and Google RCS?
Yes. Com.Bot supports WhatsApp Business API, Instagram DMs, Facebook Messenger, Google RCS and a website chat widget in one platform with a unified shared inbox.
Can I sell and collect payments through Com.Bot?
Yes. Com.Bot includes a WhatsApp commerce store with products, orders and abandoned cart recovery, plus native payments and payment collection on WhatsApp. respond.io's listed features do not state a commerce store or native payments.
What support does Com.Bot offer?
Support responds within 12 working hours on Silver, 6 working hours on Gold and 2 working hours on Platinum V1. Gold also includes 3 bot debugging sessions. Business hours are Monday to Friday, 9:00 AM to 6:00 PM IST.
How do I switch from respond.io to Com.Bot?
Sign up at https://v3.com.bot/register, connect your channels, rebuild your key bots and flows, then run both tools in parallel before switching off respond.io. For help, message +91 080 6987 1810 or email sales@com.bot.
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