Com.Bot vs Heltar: WhatsApp Business API platforms compared

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Com.Bot vs Heltar: WhatsApp Business API platforms compared: everything you need to know

Com.Bot and Heltar at a glance

Short answer: Heltar is a WhatsApp-only Business API platform based in Faridabad, India, with monthly INR plans from ₹600 excluding GST. Com.Bot is an AI business communication platform by Com Bot AI Limited, Surat, an official Meta Business Partner covering WhatsApp, Instagram DMs, Facebook Messenger, Google RCS and a website chat widget in one inbox, with quarterly plans from $149.

Heltar is a WhatsApp Business API platform built for bulk messaging, no-code and AI chatbots, and team-inbox support. Its site lists official WhatsApp Business API setup, a shared inbox with quick replies and tags, broadcast campaigns with opt-in and opt-out management, a visual chatbot builder, WhatsApp Flows, developer APIs and webhooks, and AI agents on its Pro plan. It is based in Faridabad, Haryana, and its pricing page lists monthly INR plans starting at ₹600, excluding GST.

Com.Bot is an AI business communication platform owned and managed by Com Bot AI Limited in Surat, India. It is an official Meta Business Partner with direct WhatsApp Business API integration, and it also covers Instagram DMs, Facebook Messenger, Google RCS and a website chat widget in one inbox. Founded in 2021 by Akshay Sharda, Com.Bot reports 50,000+ active customers, 100+ government bodies, 500+ global partners and 100M+ messages processed a day.

• Heltar: WhatsApp-only, India-focused, monthly INR plans from ₹600 excluding GST.
• Com.Bot: WhatsApp plus Instagram, Messenger, RCS and web chat, quarterly plans from $149.
• Heltar leans into AI voice agents and document-grounded agents on Pro.
• Com.Bot includes commerce, payments and cart recovery in the platform.

Pricing and how message charges work

Heltar's pricing page lists Starter at ₹600 per month, Growth at ₹3,400 per month with ₹500 bot credits, Pro at ₹9,300 per month with ₹2,000 bot credits, and custom Enterprise pricing, all excluding GST and billed monthly. Its India per-message page lists marketing at ₹1.00 and utility, authentication and service at ₹0.145 per delivered message, and says this combines Meta's rate with a Heltar platform fee. The first 1,000 service messages each month are free, per that page.

Com.Bot prices plans per quarter, never per month. Silver is $149 per quarter (about $50 a month), Gold is $349 per quarter and Platinum V1 is $2,500 per quarter. India pricing is ₹10,000, ₹23,000 and ₹1,80,000 per quarter. WhatsApp message charges are billed separately from the plan based on message category and the recipient's country, and customers can ask the Com.Bot team for current rates. There is no monthly conversation cap.

• Com.Bot Silver: 1 WhatsApp API channel, 1M contacts, 5 team members, 20 messages per second.
• Com.Bot Gold: 10 team members, 2M bot triggers, 10,000 external actions, 40 messages per second.
• Com.Bot Platinum V1: 3 WhatsApp API channels, 5M contacts, 25 team members, 100 messages per second.
• Heltar bills monthly in INR and excludes GST; Com.Bot bills quarterly in USD or INR.
• Add-ons at Com.Bot: extra team member, social channel or ecom store $10 per month each.

Channels: WhatsApp only versus multi-channel

Short answer: Heltar covers WhatsApp only, so conversations on other apps sit outside the platform. Com.Bot runs WhatsApp, Instagram DMs, Facebook Messenger, Google RCS and a website chat widget from one inbox, with multiple agents and role-based access. Instagram automation uses Meta's official messaging API for professional accounts, and Messenger works through the official Messenger API.

Heltar's listed channel coverage is WhatsApp. That suits businesses whose entire conversation flow happens on WhatsApp, and it keeps the product focused. If your customers also message you on Instagram, Facebook or your website, those conversations sit outside the platform and your team has to switch tools.

Com.Bot runs WhatsApp, Instagram DMs, Facebook Messenger, Google RCS and a website chat widget from one inbox. Instagram automation runs through Meta's official messaging API for professional accounts, triggered by comments, story replies, mentions or DMs, with the 24-hour messaging window applying. Messenger works on Facebook Pages through the official Messenger API, and Google RCS Business Messaging supports branded senders, carousels and action buttons on supported Android devices.

• One inbox for WhatsApp, Instagram, Messenger, RCS and web chat with Com.Bot.
• Role-based access and multiple agents on shared conversations.
• Heltar covers WhatsApp only, per its listed features.
• RCS needs agent verification before launch, handled through the provider.

Automation, bots and AI

Short answer: Heltar offers a no-code chatbot builder, WhatsApp Flows, journeys and, on Pro, document-grounded AI agents and AI voice agents, with bot usage tied to monthly credits. Com.Bot pairs a visual drag-and-drop bot builder with AI-powered smart chatbots, plus an automation builder with 1,000+ integrations, bot triggers and external actions like API calls and webhooks, scaling up to 150 blocks on Platinum V1.

Heltar offers a no-code visual chatbot builder, WhatsApp Flows, automated journeys on Growth and above, an AI campaign manager and template copilot, and on Pro it adds AI agents that answer from your documents plus AI voice agents and call transcription. Developer APIs and webhooks are listed for teams that want to build their own logic. Bot usage is tied to monthly bot credits on Growth and Pro.

Com.Bot pairs a visual drag-and-drop bot builder with AI-powered smart chatbots. The automation builder lists 1,000+ integrations, bot triggers and external actions such as API calls and webhooks. Bot builder depth scales by plan, up to 30 blocks on Gold and up to 150 blocks on Platinum V1, with 1M to 10M bot triggers and 5,000 to 50,000 external actions depending on tier. Extra triggers and actions are available as add-ons.

• Com.Bot: drag-and-drop builder plus AI chatbots, no coding required.
• Com.Bot: 1,000+ integrations, webhooks and external API actions.
• Heltar: chatbot builder, Flows and journeys, with bot credits per month.
• Heltar Pro adds document-grounded AI agents and AI voice agents.
• Com.Bot Gold includes 3 bot debugging sessions.

Commerce, payments and cart recovery

Short answer: Heltar's available facts cover messaging, chatbots, inbox and analytics, and do not state commerce, payments or cart recovery support. Com.Bot builds commerce into the platform: a WhatsApp commerce store with products and orders, abandoned cart recovery, native payments and payment collection on WhatsApp, order and delivery notifications, and reminders and alerts, with limits scaling by plan.

Heltar's listed feature set covers messaging, chatbots, inbox and analytics. Commerce, payments and cart recovery are not stated on the facts available, so a store owner would need to confirm directly whether those workflows are supported or handled through separate tools.

Com.Bot builds commerce into the platform. You get a WhatsApp commerce store with products and orders, abandoned cart recovery, native payments and payment collection on WhatsApp, order and delivery notifications, and reminders and alerts. Product, order and cart limits scale by plan, from 5,000 on Silver to 20,000 on Platinum V1, and each plan includes a set number of commerce stores. For D2C brands, this removes the need to stitch a store, a payment gateway and a messaging tool together.

• WhatsApp commerce store with products and orders on Com.Bot.
• Abandoned cart recovery and order and delivery notifications.
• Native payments and payment collection inside WhatsApp.
• Commerce limits scale by plan, with extra stores available as add-ons.
• Heltar's commerce and payment support is not stated in the available facts.

Support, reviews and who should pick which

Short answer: Com.Bot publishes support SLAs by plan: 12 working hours on Silver, 6 on Gold and 2 on Platinum V1, with expert help at $49 or $99 per hour. Heltar offers a free trial program and limited independent review data. Choose Heltar for WhatsApp-only messaging on a low monthly entry point; choose Com.Bot for multi-channel inbox, built-in commerce and quarterly plans from $149.

Com.Bot publishes support SLAs by plan: 12 working hours on Silver, 6 working hours on Gold and 2 working hours on Platinum V1. Business hours are Monday to Friday, 9:00 AM to 6:00 PM IST, with virtual support teams serving customers worldwide. Expert help is available at $49 per hour for WABA, CRM and inbox topics and $99 per hour for ecommerce, bots or automations. Payments are non-refundable, and you can cancel anytime with service running to the end of the billing period.

Heltar offers a free trial program you can apply for on its site, and its G2 rating is 5.0/5 from a single review via a search snippet, so independent review data is limited. Choose Heltar if you are an Indian SMB that wants a low monthly entry point and WhatsApp-only messaging with an upgrade path to AI voice agents. Choose Com.Bot if you want WhatsApp plus Instagram, Messenger, RCS and web chat in one inbox, built-in commerce and payments, quarterly plans from $149, and a platform with 50,000+ active customers and 100+ government bodies.

• Com.Bot support: 12, 6 or 2 working hours by plan.
• Com.Bot expert help: $49 or $99 per hour depending on topic.
• Heltar: free trial program, apply on site.
• Heltar review data is thin: G2 5.0/5 from 1 review.
• Com.Bot: 50+ countries, 500+ global partners, 100K+ bots created.

Frequently asked questions