Com.Bot vs QuickReply.ai: Which WhatsApp Platform Fits Your Business

The complete guide

Com.Bot vs QuickReply.ai: Which WhatsApp Platform Fits Your Business: everything you need to know

Overview of Com.Bot and QuickReply.ai

Short answer: Com.Bot is an AI business communication platform owned by Com Bot AI Limited in Surat, India, founded in 2021 by Akshay Sharda. It is an official Meta Business Partner running WhatsApp, Instagram, Messenger, Google RCS and a website chat widget from one inbox. QuickReply.ai is a WhatsApp marketing and automation platform from Singapore, best suited to Shopify D2C brands.

Com.Bot is an AI business communication platform owned and managed by Com Bot AI Limited in Surat, India. It was founded in 2021 by Akshay Sharda and is an official Meta Business Partner with direct WhatsApp Business API integration. The platform runs WhatsApp, Instagram DMs, Facebook Messenger, Google RCS and a website chat widget from one shared inbox, and it reports 50,000+ active customers, 100+ government bodies, 500+ global partners and 100M+ messages processed a day.

QuickReply.ai is a WhatsApp marketing and automation platform from QuickReply Private Limited in Singapore, with an Indian subsidiary, QuickReply Technologies India Pvt Ltd. Its one-line positioning is WhatsApp marketing and automation for Shopify and D2C ecommerce: broadcasts, cart recovery, journeys, chatbots and an inbox. It lists WhatsApp, Instagram, Facebook Messenger, RCS, SMS and a website chat widget, and its best fit is Indian and Southeast Asian Shopify D2C brands focused on WhatsApp marketing revenue.

Pricing and WhatsApp message charges

Short answer: Com.Bot publishes quarterly pricing: Silver $149, Gold $349 and Platinum V1 $2,500 per quarter, with India rates of ₹10,000, ₹23,000 and ₹1,80,000. QuickReply.ai does not show self-serve prices, displaying '--/mo' with a Book a Demo button. Both bill WhatsApp message charges separately from the plan, and Com.Bot has no monthly conversation cap. Com.Bot accepts cards, UPI, PayPal, crypto and bank transfer for plan payments.

Com.Bot publishes its plans and bills them per quarter, every three months. Silver is $149 per quarter, which works out to about $50 a month. Gold is $349 per quarter and is the recommended plan. Platinum V1 is $2,500 per quarter. India pricing is listed in INR: Silver ₹10,000, Gold ₹23,000 and Platinum V1 ₹1,80,000 per quarter. Add-ons include extra team members, social channels and ecommerce stores at $10 per month each.

QuickReply.ai does not show prices on its pricing page. Its Starter, Standard and Plus plans display '--/mo' with a Book a Demo button, and Enterprise is custom. Billing is annual or quarterly. Its notes say the Starter plan includes 1 agent login, extra agents cost INR 500 per month each, and taxes and messaging charges are extra. That means you cannot compare headline costs without a sales conversation.

On WhatsApp message charges, both platforms bill them separately from the plan. Com.Bot does not publish per-message rates; customers can ask the team for current rates. QuickReply.ai's FAQ lists Indian rates of INR 1.05 per marketing message, INR 0.17 for authentication and utility, and INR 0.41 for service messages. Com.Bot has no monthly conversation cap.

• Com.Bot Silver: $149 per quarter, about $50 a month, 1 WhatsApp API channel and 1M contacts
• Com.Bot Gold: $349 per quarter, 10 team members and 2M bot triggers
• Com.Bot Platinum V1: $2,500 per quarter, 3 WhatsApp API channels and 5M contacts
• QuickReply.ai: all self-serve plan prices are demo-gated, so budget approval needs a call
• Both bill WhatsApp message charges separately from the subscription
• Com.Bot accepts cards, UPI, PayPal, crypto and bank transfer for plan payments

Channels: where each platform can talk to customers

Short answer: Com.Bot runs WhatsApp Business API, Instagram DMs, Facebook Messenger, Google RCS and a website chat widget in one shared team inbox. QuickReply.ai lists WhatsApp, Instagram, Messenger, RCS, SMS and a website chat widget, a comparable set with SMS added. On both platforms, a customer reply opens the 24-hour service window, and business-initiated messages outside it need Meta-approved templates sent to opted-in contacts.

Com.Bot runs WhatsApp Business API, Instagram DMs, Facebook Messenger, Google RCS and a website chat widget in one platform and one shared team inbox. Instagram automation runs through Meta's official messaging API for professional accounts, triggered by comments, story replies, mentions or DMs. Messenger automation works on Facebook Pages through the official Messenger API. Google RCS Business Messaging delivers rich, branded messages in Google Messages on supported Android devices.

QuickReply.ai lists WhatsApp, Instagram, Facebook Messenger, RCS, SMS and a website chat widget. Its channel set is comparable, with SMS as an addition that Com.Bot does not list. The practical difference is depth of focus: QuickReply.ai's channel story is built around WhatsApp marketing for ecommerce, while Com.Bot positions the same channels as a general business communication stack for support, sales, notifications and commerce.

For both platforms, the 24-hour customer service window applies. A customer reply opens a window in which free-form replies are allowed. Outside that window, business-initiated messages must use Meta-approved templates and go only to opted-in contacts.

• Com.Bot: WhatsApp, Instagram, Messenger, Google RCS and web chat in one inbox
• QuickReply.ai: WhatsApp, Instagram, Messenger, RCS, SMS and web chat
• Instagram and Messenger automation on both runs through official Meta APIs
• RCS needs agent verification before launch and reaches customers on supported Android phones and carriers
• Template rules and the 24-hour window apply on both platforms

Automation, bots and journeys

Short answer: Com.Bot offers a visual drag-and-drop bot builder with AI chatbots, plus an automation builder with 1,000+ integrations, bot triggers and external actions such as API calls and webhooks. Gold allows bot flows up to 30 blocks and Platinum V1 up to 150. QuickReply.ai offers AI chatbots, interactive drip journeys with branching, segmentation and click-to-WhatsApp ads with ROAS tracking.

Com.Bot includes a visual drag-and-drop bot builder with AI-powered smart chatbots. Gold supports bot builder flows up to 30 blocks, and Platinum V1 goes up to 150 blocks. The automation builder connects to 1,000+ integrations and supports bot triggers plus external actions such as API calls and webhooks. Trigger and external action allowances scale by plan, from 1M triggers and 5,000 external actions on Silver to 10M triggers and 50,000 external actions on Platinum V1.

QuickReply.ai offers AI chatbots and interactive drip journeys with branching, along with broadcast marketing with segmentation. It also supports click-to-WhatsApp ads integration with revenue and ROAS tracking, plus WhatsApp popups and QR codes. Those are useful for ecommerce teams that want to connect ad spend to WhatsApp revenue.

The difference is scope. QuickReply.ai's automation leans toward marketing journeys and Shopify flows. Com.Bot's automation builder is broader, with external actions and webhooks that let teams connect WhatsApp to CRMs, helpdesks, internal tools and other systems without leaving the platform.

• Com.Bot: visual drag-and-drop bot builder with AI chatbots
• Com.Bot: 1,000+ integrations, bot triggers, API calls and webhooks
• QuickReply.ai: interactive drip journeys with branching and segmentation
• QuickReply.ai: click-to-WhatsApp ads with revenue and ROAS tracking
• Com.Bot Gold allows bot flows up to 30 blocks; Platinum V1 up to 150

Commerce, payments and cart recovery

Short answer: Com.Bot includes a WhatsApp commerce store with products, orders and abandoned cart recovery, native payments and payment collection on WhatsApp, order notifications and a contacts CRM scaling from 1M to 5M contacts by plan. QuickReply.ai lists payment collection, a commerce catalog, cart recovery and Shopify flows, but does not state CRM or store limits. Both cover the core ecommerce loop.

Com.Bot includes a WhatsApp commerce store with products, orders and abandoned cart recovery, plus native payments and payment collection on WhatsApp. It also handles order and delivery notifications, reminders and alerts, and a contacts CRM that scales from 1M to 5M contacts depending on plan. Silver includes 1 commerce store and 5,000 products, orders and abandoned carts; Platinum V1 includes 3 stores and 20,000 of each.

QuickReply.ai lists payment collection and a commerce catalog on WhatsApp, along with abandoned cart recovery and Shopify flows. Its ecommerce focus is clear, and its best-fit audience is Shopify D2C brands. It does not state a contacts CRM limit or store count in the facts available.

If your business is a Shopify store that lives entirely on WhatsApp marketing, both platforms cover the core loop of catalog, cart recovery and payment collection. If you also sell through other channels, run a service business or need a CRM with higher contact limits, Com.Bot's plan structure makes those limits explicit before you buy.

• Com.Bot: commerce store, native payments, cart recovery and order notifications
• Com.Bot: contacts CRM from 1M to 5M contacts by plan
• QuickReply.ai: payment collection, commerce catalog and Shopify cart flows
• QuickReply.ai: best fit is Indian and SE-Asian Shopify D2C brands
• Com.Bot store and product limits are published per plan; QuickReply.ai's are not stated

Support, reviews and track record

Short answer: Com.Bot publishes support response times by plan: 12 working hours on Silver, 6 on Gold and 2 on Platinum V1, with Gold adding 3 bot debugging sessions. Expert help costs $49 per hour for WABA, CRM and inbox work, or $99 for ecommerce, bots and automations. QuickReply.ai does not publish support SLAs and has a thin independent review footprint.

Com.Bot publishes support response times by plan: 12 working hours on Silver, 6 working hours on Gold and 2 working hours on Platinum V1. Gold also includes 3 bot debugging sessions. Business hours are Monday to Friday, 9:00 AM to 6:00 PM IST, with virtual support teams serving customers worldwide. Expert help is available at $49 per hour for WABA, CRM and inbox work, and $99 per hour for ecommerce, bots or automations.

QuickReply.ai does not publish support SLAs in the available facts. Its Plus plan mentions white-glove service. On reviews, its G2 listing shows 4.8 out of 5 from 78 reviews, while Trustpilot shows no reviews and Capterra Australia shows none. That is a thin independent review footprint, so buyer diligence matters more.

Com.Bot reports 50,000+ active customers, 100+ government bodies, 500+ global partners, 50+ countries and 100K+ bots created. That scale is worth weighing if you want a vendor with a long public customer list in regulated and public-sector environments.

• Com.Bot support: 12, 6 or 2 working hours by plan
• Com.Bot Gold includes 3 bot debugging sessions
• Com.Bot expert help: $49/hour for WABA, CRM and inbox; $99/hour for ecommerce, bots and automations
• QuickReply.ai support SLAs: not stated; Plus lists white-glove service
• QuickReply.ai reviews: G2 4.8/5 from 78 reviews; 0 on Trustpilot and Capterra Australia

Who should pick which platform

Short answer: QuickReply.ai fits a Shopify D2C brand in India or Southeast Asia whose growth motion is WhatsApp marketing, broadcasts, drip journeys, cart recovery and click-to-WhatsApp ads. Com.Bot fits businesses wanting WhatsApp, Instagram, Messenger, Google RCS and web chat in one inbox, with published quarterly pricing, a visual bot builder, webhooks, API calls, built-in commerce and payments, and stated support SLAs.

QuickReply.ai is a reasonable fit for a Shopify D2C brand in India or Southeast Asia whose entire growth motion is WhatsApp marketing: broadcasts, drip journeys, cart recovery and click-to-WhatsApp ads with ROAS tracking. If your team is comfortable with a demo-led sales process and does not need published pricing before the first call, its ecommerce feature set maps well to that use case.

Com.Bot fits businesses that want one platform for WhatsApp, Instagram, Messenger, Google RCS and web chat, with published quarterly pricing, a visual bot builder, an automation layer with webhooks and API calls, built-in commerce and payments, and support SLAs they can plan around. That includes D2C brands, agencies managing multiple clients, service businesses and government or public-sector teams.

If pricing transparency, multi-channel coverage beyond ecommerce and a longer public track record matter to your buying committee, Com.Bot is the stronger default. If your only requirement is Shopify cart recovery on WhatsApp and you are already in QuickReply.ai's target market, it is worth a demo.

• Pick QuickReply.ai if you are a Shopify D2C brand focused purely on WhatsApp marketing revenue
• Pick Com.Bot if you need WhatsApp, Instagram, Messenger, RCS and web chat in one inbox
• Pick Com.Bot if you want published quarterly pricing before a sales call
• Pick Com.Bot if you need webhooks, API calls and 1,000+ integrations in automation
• Pick Com.Bot if you want support SLAs and expert help rates stated up front

Frequently asked questions